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Warning: **DO NOT** go to Golf Galaxy with a gift card from Golfsmith (even though Golf Galaxy bought out Golfsmith)!

Kroger's sells them, *** Sportings Goods sells them, etc... you know what I mean?

**GOLF GALAXY ^&%*$(# REFUSES TO HONOR THEM!!!**

I just went through absolute *** in the store, trying to get them to honor the gift card (just a $25 dollar gift card for my birthday). The cashier tried this, tried that, we got on my smartphone and tried looking up on the internet for redeeming gift cards, they called the main store manager over, who explained to me that they no longer honor the gift cards!!

I explained that my sister *JUST BOUGHT IT* at Kroger's for my birthday! Seriously?!? We went 'round and 'round over this whole fiasco, and to be blunt - I got turned away and was treated extremely rude! Grrrr....

I drove all the way back home, and got on my laptop and tried contacting Golfsmith (redirects you to Golf Galaxy). I tried this, I tried that, and nothing worked, so I called their 1-866-whatever customer support number, and finally talked to a lady. I explained the whole scenario to her, and she also said they no longer honor them. I shot back that my sister bought it at Kroger's. Believe it or not, the lady customer service rep said, "Oh, well, sorry... Have your sister take the card back to Kroger's and get a refund. Tell her to tell Kroger's not to stock the gift cards as we don't honor them anymore".

Can you believe this B.S.? I am DONE with Golf Galaxy! They seriously lost a customer!!!

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Let the company propose a solution.

Location: 2000 Old Brick Rd, Glen Allen, VA 23060

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I believe it

Sidharth Zel

I just had the same experience...preparing to spend over $1500 on a new set of Pings...tried using 2 gift cards my kids bought with their allowance...Golf Galaxy basically told me to go pound sand. They just lose me forever as well over $75.

What do they teach at business school that corp would adopt such a policy??? Idiots!!

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